Like everyone else who has ever dealt with a bank, I can sometimes become very frustrated at the stuff that the bank puts you through. The biggest example, which there is no need to rehash here, is the entire TD Bank debacle that is losing that bank thousands of customers (myself included). In order to free myself from the cold, faceless, nameless bank that bought up Commerce Bank, I’ve decided to switch to a local, community bank in my area called Central Jersey Bank.
But my aggravation this morning comes from the Bank of America. You see, once upon a time I opened up a credit card account with a group whose name I can’t remember now. Then that group was purchased by a company called MBNA. Then MBNA was purchased by the Bank of America. And thus I have a credit card with the Bank of America. In general, I don’t have many complaints about the Bank of America, but I think in their attempt to do the right thing, they’ve managed to bring me some added aggravation.
Apparently, some Bank of America credit card numbers were compromised the other day and the bank did the right thing by immediately eliminating those account numbers and issuing new ones. However, they didn’t send the new credit cards out until yesterday. Why the delay? Yes, I understand that these cards needed to be printed and shipped (and, hopefully, checked for accuracy along the way). Yet, this delay in sending the new credit cards has left me here on Tuesday morning with a credit card that doesn’t work (the old one with the old number). This wouldn’t be a problem except for the fact that I intend to use my credit card this Friday night. And since my official mailing address is in North Jersey while I live in Central Jersey, I am now faced with the problem of getting this credit card into my little hands before Friday night when I have a packed schedule for the rest of the week.
So – like I said earlier – Bank of America did the right thing by having a new credit card issued, but dropped the ball by not sending the replacement card much earlier than yesterday. That’s okay, though. It’s good to know that at least one bank out there is trying to do the right thing by its customers.