Just a few minutes ago I posted a brief review of my trip to Long Beach, California. In that post you’ll see that I had a crazy time with our landing in Long Beach because an earthquake hit. Well, that doesn’t compare to the craziness I had to deal with when we landed back in Newark at the Continental terminal. Yes folks, Continental was worse to deal with than an earthquake…
The plane landed at Newark right on time at 12 midnight. From that point, I had to catch a train at 1:00am back to the Long Branch area where I live. My buddy and I grab out baggage from the carousel at about 12:30am I notice that the entire left wheel of my bag is missing PLUS the casing for the wheel is cracked and missing, too. Welcome back to New Jersey!
I dragged my bag over to the Continental Baggage Assistance area and told the woman behind the counter that my wheel was broken and it needed to be replaced or repaired. She said, “I don’t think we cover wheels.” To which I responded, “You’re covering something because I’m exhausted, tired, and I don’t want to get loud because you guys broke my bag.” The woman then waited for the manager to come out and after the manager affirmed that I was correct and Continental would repair the wheel, the woman began filling out my voucher.
Seeing that she was taking her time, I told the woman that we had a plane to catch in 15 minutes and she suggested that this process was going to take more than 15 minutes. Not too big of a problem – another train was supposedly coming at 2am. Of course this woman didn’t realize the complexity (or lack thereof) involved in her job because she was finished in 10 minutes. So my buddy and I go through the airport (me dragging my 50 pound bag) and we get to the place where you have to buy tickets for the train. After dropping $14.25 each for train tickets, we had to wait an unGodly amount of time for the AirTran system to take us from the airport to the RailLink where we could catch the 2:00am train.
At around 1:30am we finally make it to the RailLink station and before we can use our tickets to go through the little turnstyles, the woman asked us which train we were going on. I responded that we were headed for Long Branch to which she said the train already left. I told her that I knew, but we were hoping to catch the 2:00am train. At this point, the woman showed us on the train schedule that the 2:00am train only runs on Fridays and that the next train was coming at 4:45am.
For those of you that know me, you know that something clicked in my head after the woman told me this…
My buddy and I went back to the Continental counter (near 2:00am at this point) and a different woman behind the counter was complaining to no one about how tired she was. Really? She was tired? REALLY? Because I just got off a fucking plane from California where I was wedged in a seat next to some pompous prick who decided that about 15% of my seat belonged to him, found out that my bag was broken (and now it falls on ME to get it fixed), and that I missed my fucking train home because Continental broke my bag. YOU’RE FUCKING TIRED? You know what? Blow me, asshole. I’m fucking tired, not you.
The woman then says to me, “You’re still here complaining?” Being exhausted, I said to her that I now missed my train and Continental needs to find a way to get me home. She said that she didn’t have the authority to do anything about that so she told me to wait for the Manager to get back. Which I did… When the Manager came back I tried to wave him down and he walked by me. He came back a few minutes later and I tried to suggest to him that we need to talk and he didn’t even regard my presence. After about 10 minutes of him being the back room, he came out a third time at which point I said, “Hey! I was told to talk with you!” His response was nonexistent as he walked right by me without even flinching an eye.
Not wanting to act like a lunatic in the airport (those fuckers are lucky that there are extra security regulations now or I would have tackled that son of a bitch and screamed in his fucking face), my buddy and I went outside and caught a cab. After a $120 trip, we arrived at our cars at 3:00am. Fucking fantabulous.
I am in the midst of drafting a really biting e-mail to Continental asking why I should ever fly their airline again. They didn’t do a fucking thing for me and they even cost us an extra $120 to get home. How dare they!? Folks, for what it’s worth I advise you to stay away from Continental. Rude service, poor customer support representatives, and Manager who don’t give a crap about their clients.