By now I’m sure that you all know the myriad problems that I’ve had with Palm’s Treo 700p. This smartphone/PDA is a complete disaster (as you can find out by reading comments on Palm’s own blog on the matter). I’ve had the Treo replaced numerous times and each time I get a new device, it has a technical glitch. This time around the earpiece doesn’t work. In other words, when I have to use a hands-free device while I’m driving (because it’s the law), I can’t use one because the connection doesn’t click. I can hear the person, but they can’t hear me.
It’s a joke. This phone is a damned joke.
So I called Verizon Wireless a little while ago and to make a long story short, there’s nothing they can do to help me with this phone. After some discussion with two folks who, by the way, were very pleasant I asked this question: “I have a phone that I can’t use, I can’t replace, I can’t return, and I can’t fix. So are you telling me that I have a $500 paperweight here?” And God bless the Supervisor I was talking to because without actually saying, “Yes,” she said, “Yes.” That’s skill right there!
She made a point about what other business allows you to return a device months, even years, after you bought it? A clever ploy on her part which I’m sure confounds many people, but I came back with the fact that there are lemon laws in place where if your purchase is faulty you can return it. After reminded her that this would be the FOURTH replacement for this phone in an 18 month time frame, she dropped that argument. But she still saved Verizon Wireless some money because in the end – and without actually saying so – she suggested that I dump this device in the garbage. And there you have it, folks. I have a $500 paperweight sitting on my desk. If you’re interested, I’ll let it go for a mere $400… 😉
At this point, I’m not sure whether or not I’ll stay with Verizon. It’s extremely insulting to have them come back at me with, “There’s nothing we can do. Sorry.” I’ve been a loyal customer who pays his bill EARLY for almost a decade and these bums can’t do anything for me? That’s not right. It used to be that the customer was always right – within reason. I believe that I am far within reason on this issue and that Verizon is trying to save themselves from having to give back a few bucks (or even from replacing this phone) from the consumer. It’s a shame, really.
Apparently my business isn’t worth much to this company. But of course, everyone I know has Verizon so if I go to a different carrier my bill will undoubtedly go up due to the fact that I’m on a new network.
I’m incarcerated by my mobile company!
And now I put this out to you folks – what do I do with my phone? Do I bag it up and demolish it with a hammer? Do I box it up and send it over Verizon Wireless and tell them to keep it? Do I donate it to some group when I know that it doesn’t work? Let me know what you think!