Do you know who I’m talking about now? Good!

I received my biannual billing statement from State Farm and the cost of my insurance jumped about $150 per year. As you might imagine, I was shocked by the jump considering that I don’t get into any accidents, I don’t get any tickets, I’m a good driver, I haven’t purchased a new car in a couple of years, etc. The only thought that came to my mind after reading that bill was, “What gives?!”

After reviewing the bill to make sure that there weren’t any weird or one-time charges included, I called my local State Farm agent. This is the agent that I’ve been using since I first received my driver’s license back in the late 1990s, so we have a generally good history together. I’ve never had a claim or any other problem with my insurance during the entire time that I’ve used State Farm. When the woman answered the phone at the agent’s office, I explained my concern and asked why my rate was increased such a large amount. She responded that she had to check with one of the senior folks, but that I should wait on hold – so I did. To their credit, I was only on hold for a few seconds before they transferred me to one of the more senior associates (who I’ve sat down with and discussed insurance with one-on-one in the past).

The senior associate told me that State Farm just changed their rates and my rate went up. I responded that I was aware of this change, but I wanted to know why my rate would go up after I’ve done nothing but pay my bill every 6 months like a good, faithful customer. They said that there was nothing they could do about it – the rates just went up and that was the cause of the increase. I said that if my rate didn’t return to what it used to be, then instead of gaining my original rate plus this nearly 20% increase, they were going to lose 100% of my payment because I was going to cancel.

Now, I’m not a big believer in the customer always being right. However, I think I made a decent case. Here I was paying nearly $1,000 per year to this insurance company and I wasn’t even using their services. They wanted even more money from me and I said no… and they opted to lose all of my business instead of saving my already exorbitant annual payments.

In a remarkable display of poor customer service, the folks at my State Farm office stood their ground and I canceled my coverage. How a company can happily accept losing all of my business – after 15+ years of being a good, paying customer – and not even try to fight to keep my business is beyond me. This was one of the poorest examples of customer service that I’ve ever seen.

But hey, I saved more than 15% in less than 15 minutes by switching to Geico!

Palisades Car Insurance is starting their search for the nicest drives in New Jersey. We are asking New Jersey-ians to submit their nicest drives in text, photo, or video so that everyone can enjoy the best NJ has to offer. The best part is that everyone submitting a nice drive will be entered to win one of twenty-five $50 gas cards!

Submissions will last until June 22. At the end of June, Palisades will share its top 10 drives (as selected by an expert panel of Palisades Crashbusters ® – people who drive over 300,000 miles a year) on its website.

For submissions please visit Palisades.com/nicedrives and fill out the form.

Why the nicest drives? Well, Palisades is the nice New Jersey car insurance company. So nice, that its service is ranked as one of the highest in the state — better than Allstate, GEICO, State Farm, Progressive, and others. (Source: Palisades was ranked far superior to many national insurance brands – including Progressive, GEICO and State Farm – on how well its policies and practices supported quality and speed of repairs, as well as the overall customer experience according to a recent independent survey of NJ body shops conducted by USA/Direct, Inc.)

There you have it – looks like some of you could have the opportunity to win a free gas card. Not a bad deal for entering some information on a website.

Some examples of the stereotypes…

FOX canceled Back to You – the news sitcom starring Kelsey Grammer and Patricia Heaton. They put SO much promotional resources behind this show that you have to wonder if someone at FOX is finally going to get canned for wasting so much money. But this is FOX’s way – they start a show, give it two or three seasons (just enough time to build up a core fan base), and then dump the show. Idiots.

Then you have the brain trust at CBS who decided to cancel Jericho – again. If I’m not mistaken, CBS canceled Jericho last season and then was forced to bring the series back after tons of fan outrage. Hey, if that works, then I wonder why Arrested Development hasn’t been brought back by FOX yet!

Our friends at ABC canceled the Cavemen show. You know – the show based off of Geico’s advertising campaign. What a completely stupid…and I mean absolutely dumb…basis for a television show. ABC is only saved this time around because they are acquiring Scrubs from NBC. If you haven’t watched Scrubs, then you have to give it a shot. Lots of humor on that show.

The CW, which may have more problems that they’re not letting on about, gave up on WWE Smackdown! which will certainly go down as the dumbest move in this company’s short history. Why a dumb move? It’s the number one show on the network! I’m glad, though, that they’re bringing Smallville back for another season, but I’d like to see how they move that storyline along without Lex Luthor – especially in light of the large role he played in the season finale last night.

NBC is dropping 1 vs. 100, The Singing Bee, and My Dad is Better Than Your Dad. Good grief! Who gets fired for approving these shows in the first place – really? Alright, so 1 vs. 100 had some potential, but the game show scene is way over saturated right now.

Anyway, I guess there is still a chance that some of these shows will be brought back, but it’s doubtful.