The other day I was out making a bunch of visits to collect payments and get updates for my website company. While I was out there I was talking to one of my clients about their website and the different options that they had for hosting, bandwidth, photos, etc. You know – basic web client/web developer stuff.
Anyway, as I was talking to one of my clients, we had a discussion about the costs of putting more content on one page and ways that they might be able to do this without incurring additional expenses. A few times I reported that free websites like YouTube and Hulu are a great way to get certain types of video content on a website without using any of your own bandwidth. I repeat – a few times I reported this during our conversation (I had also e-mailed this information to this client on a few different occasions). One of the clients in the room then said to their partner (like I wasn’t in the room), “He’s supposed to tell us this stuff. How are we supposed to make decisions if he doesn’t tell us this stuff?”
Some of my website clients don’t realize that I’m not a mind reader and that if they don’t ask me a specific question, then I can’t offer a specific answer. Sure, I can give you a general overview on certain aspects of web design if we’re talking about that topic, but I can’t read your mind and predict what your questions will be! Further, how dare someone reference me and my communication skills (which, trust me, are far and above this client’s skills) like I’m not in the room while I’m sitting right there?! This type of arrogance generally makes vendors walk away while telling the clients, “This isn’t going to work for us. Good luck with your business!” All the while knowing that with an attitude like that, they can’t be too successful.
And so we have another in a long line of annoying occurrences that I’ve experienced with my clients in this website company endeavor. Yippee.