For example, the other day I wrote about how the online payment system offered by NJHESAA that is, essentially, useless since this private student loan company passes the cost of doing this type of business on to its borrowers. NJHESAA offers an online payment system, but it charges you 2.5% for a “convenience fee” in order to use the service. What a disgrace!

Well, another issue that I’ve been aggravated about with NJHESAA is their inability to process my paper check payment in a timely fashion. For example, after I send a student loan payment to this private lender it generally takes them 10 – 15 days to process the check. WHY!?!?!

Why does it take NJHESAA so long to process a payment!?

Well, if you know anything about finance and how loans work, then you know why it takes NJHESAA so long to process payments. It’s very simple – the longer you hold a payment and not process it, the more the interest due on the payment grows. Here’s my real world example:

On Thursday, February 11th I sent my latest payment to NJHESAA. As of that date, I owed about $62 in accrued interest. Now, I understand that it takes some time for my payment to work its way through the postal system, through the NJHESAA’s mailing system, and eventually to be deposited in the bank. In 2010, that process should take between 3 and 5 days.

However, since my check has not been deposited yet and here we are – 9 days after the payment was sent – another $85 in interest has been accrued. So the total interest owed on the NJHESAA loan today has gone from $62 on the day that I sent the payment to $147 today. How disgusting is that?

And I don’t believe for one minute that my payment isn’t sitting on someone’s desk at the NJHESAA waiting to be deposited early next week. After all, since NJHESAA is closed on the weekends they get to accrue a few more days of interest by not depositing my check! Awesome! And why do I not believe that the payment isn’t sitting there? Because I have a job and I know that when someone sends me something, I get it in a matter of 2 or 3 days. There isn’t any big secret to the United States Postal Service – you send an item and they deliver it. In the rarest of cases your item might be lost, but the chances of that happening are slim to none.

It is becoming clearer and clearer to me that the folks at NJHESAA are organized for the purpose of making money on the backs of college students. Months ago I showed that there is absolutely no reason for me to be paying 7.3%+ in interest on my student loan. There is no reason for them to pass the 2.5% credit card/online check processing fee onto their borrowers. There is absolutely no reason why my payment hasn’t been processed after being out of my hands for 9 days already. The sum of all these parts equals a student loan company that is directly focused on generating cash for itself at the expense of a young cohort of the public.

Each of these points are made more glaring due to the fact that my federal Direct Loan doesn’t have any of these problems. Think about that for a minute. The interest rate is lower. There is no processing fee for online payments. And when I send a check to the USDOE (which goes to a southern state somewhere), they process it in a day or two. Meanwhile, when I send a check to Newark for the NJHESAA it takes days and now weeks to process the payment? Bullshit.

They’re obviously holding my checks in order to generate more interest on my loan. I can’t wait to be done with this student loan company. And when I am done with them, I’m going to devote even more of my time towards exploring their practices and showing the Garden State’s young borrowers why they should avoid this organization at all costs.

For shame, NJHESAA. For shame.

I have two student loans left: an NJHESAA consolidation loan and a Direct Loans consolidation loan. The Direct Loans consolidation loan is operated out of the United States Department of Education and carries a 4.75% interest rate on it, so it’s not the worst piece of debt in the world. The NJHESAA loan, on the other hand, sits at 7.33% interest which is too high for my long-term financial planning. Paying about $8.50 per day in interest expenses is ridiculous. As such, the plan to pay off of my student loans quickly focuses mostly around the NJHESAA loan where I have about $41 thousand outstanding.

My plan for the coming year is to send as much excess money as I can to pay down the NJHESAA loan. Once I get it down to a manageable level (unfortunately, $41 thousand is not manageable) my plan calls for me to revisit my savings and investment accounts to see whether my aggregated funds can finish off this loan and still leave me with some playing money.

I imagine that once I can get the NJHESAA loan down to $20 thousand or so, I’ll be able to give some serious consideration to wiping it out with one payment. And, if I continue to stick to my plan, then I might be hitting that number right around this time next year…

Stay tuned as the $96 thousand left on my student loans continues to shrink!

Anyway, some things about this loan just make me (and thousands of others, I’m sure) mad:

• Interest Rate: I’m paying some 7.33% interest on my NJCLASS loan. That’s just too high of an interest rate for a borrower like me, who has an 800 credit rating. For comparison’s sake, my Direct Loan from the federal government has a 4.25% interest rate – much more acceptable.
• No Online Payment: I’m not sure how, in the year 2009, NJHESAA does not have an online repayment option. That’s crazy. When I graduated from Rutgers with my Masters Degree I had three student loans. One of them was to CitiBank. I was able to pay back the entire CitiBank loan (which was probably $8,000+) in less than a year because of the online payment options. NJHESAA is really missing out on getting an extra $50 here or $250 there in online payments. Either that, or they’ve strategically opted to not have an online payment gateway.
• Balance Inquiries: In a related point, the NJHESAA has no active online resources for borrowers in repayment. In other words, I can’t log-on to their website and check my balance or see my previous payment history. All of this is available with the federal government’s Direct Loans program.
• You’re Stuck: However, one of the most aggravating parts of the NJCLASS repayment is that you’re stuck with NJHESAA. I can go out and find better repayment terms from another lender, but I would not be able to pursue the improved terms without NJHESAA approving me taking out their entire loan. Let me rephrase that so everyone understands… I can go to Bank of America and get approved for a 4.5% loan specifically to repay my NJHESAA loan. However, I cannot repay my NJHESAA loan in full by switching to Bank of America without NJHESAA’s approval to do so. Talk about dealing in a fair marketplace…

One of the things that really irks me about this loan, though, is more of a historical aggravation in that NJHESAA once reported me to the credit bureaus as having paid 30 or 60 days late…while the loan was still being deferred because I was still in school! Talk about complete insanity!? And when I called them up to complain, they said that while they agreed that the report to the credit bureaus was an error on their part, there was nothing they could do about it. This negatively affected both my credit score and my Mother’s credit score since she was a co-signer at the time. Bear in mind that both my Mom and I have never made a late payment on any account at any point in time ever. Thankfully, I’ve disputed NJHESAA’s erroneous report with all three credit bureaus and they’ve removed the late payment error.

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While the entire student loan industry needs a vast amount of reform, at this point I’d settle for a company like NJHESAA getting itself into the 21st Century with an online payment and loan balance/information portal!

1. What is the Public Service Loan Forgiveness Program?
The Public Service Loan Forgiveness Program is intended to encourage individuals to enter and continue in full-time public service employment by forgiving the remaining balance of their eligible federal loans after they satisfy the Program’s public service and loan repayment requirements. Those individuals with certain federal student loans for college (Federal Eligible Direct Loans) may qualify to have the outstanding principal balance and accrued interest cancelled under the following conditions: (a) the borrower makes 120 monthly payments on the loan after October 1, 2007; (b) the borrower is employed by a “public service organization” at the time that loan forgiveness is requested and granted, as well as during the period the borrower makes the required 120 monthly payments; and (c) the loan is not in default at the time of the request.

“Federal Eligible Direct Loans” is defined to mean a Direct Subsidized Loan, a Direct Unsubsidized Loan, Direct PLUS loan, or a Direct Consolidation Loan. Your loan documentation should identify the type of federal loan you have.

2. What is a “public service organization?”
Public service organizations include full-time jobs at a nonprofit that is a Section 501(c)(3) organization under the Internal Revenue Code. Other public service organizations include federal, state, local or tribal governments, agencies or entities; public child or family service agencies; Tribal colleges or universities; and private organizations that provide public services like emergency management, public safety, public interest law service, public care for children, elders or disabled, or public health, education or library services.*

3. When and how can I start counting my ten years?
The Program applies to payments made after October 1, 2007. Every month you work at a public service organization and make your loan payment on time counts towards the necessary 120 payments. Your service does not have to be consecutive however (e.g., if you worked for a nonprofit for a year, then a business for a year, and then again at a nonprofit, you just starting counting payments where you left off).

4. Do I have to keep working in the same public service job?
No. For a payment to count towards the forgiveness period, the borrower has to have been employed full-time by a public service organization when the payment was made. As noted, there are many types of public service organizations.

5. What does it mean to work full time?
“Full-time” means working in one or more public service jobs for the greater of: (a) an annual average of at least 30 hours per week, or for a contractual or employment period of at least 8 months, an average of 30 hours per week; or (b) the number of hours the employer considers full-time.

6. What if I am a teacher?
For borrowers with a contractual or employment period of less than 12 months, qualifying payments have to be made each month for all 12 months. Teachers who work on an academic year basis, often for only nine months in a year, would still be required to make payments on their loans during the summer vacation period.

7. What if I was/am an AmeriCorps or Peace Corps volunteer?
Full-time service in an AmeriCorps or Peace Corps position counts as employment in a public service job. AmeriCorps Segal Education Awards or Peace Corps transition payments used for loan repayment may qualify to meet the 120-payment requirement.

8. How do I keep track of this?
It is the borrower’s responsibility to collect and retain the documents that support eligibility for this benefit.

9. Does this just apply to loans taken by the student, or does it also apply to the loans a student’s parent(s) have taken?
For the most part, this just applies to eligible loans the student has taken directly. Parents with outstanding loans would need to contact the Department of Education to learn the conditions under which part of their loans could be forgiven.

10. What if I have further questions?
For further information on the Public Service Loan Forgiveness Program, contact Nikki Harris at the Department of Education. Telephone: (202)219-7050. Internet: Nikki.Harris@ed.gov

*This last category of private organizations providing public services do not include the following: for profit organizations, labor unions, partisan political organizations, or religious organizations (unless the activities of the religious organization are unrelated to religious instruction, workshop or any form of proselytizing).

Disclaimer: The information in this courtesy fact sheet is provided for informational purposes only and is not a substitute for expert legal, tax, or other professional advice specific to an individual’s circumstances.

Again, this information comes from the National Council of Nonprofits and I trust in their review of this program. For those of us with tremendous student loan debt – be on the lookout for more information about this program. It could be big!

When I graduated, I had some $49,000+ in NJHESAA loans (a private organization), $59,000+ in Direct Loans (loans from the US Department of Education), and more than $8,000 in a private student loan from CitiBank. Since graduation, I’ve completely paid back the CitiBank student loan and I’ve lowered my total outstanding loan balance to slightly more than $107,000. I’m not sure if someone would call this “significant” progress on paying back the student loans, but I think bringing down my overall balance by about $10,000 in two and a half years isn’t so bad! If I didn’t have to pay any of my other expenses, I could have had more than half of the loans paid off by now, but I’m satisfied with my progress.

My short-term goal is to break below $100,000 by March or April of 2009. I think this is completely doable so long as I continue to not have major automobile problems. If I have to buy a new car, then my goal will be to break $100,000 by the end of 2009. Getting below the six figure range will be a great mental victory in paying back these loans and I’m looking forward to it!

In any event, though, there’s a progress report on my student loan repayments. I’m doing a pretty good job of putting all of my available extra cash into paying down my student loan and not squandering it on unnecessary expenses. I win!