I’ve had the greatest cloth covered chair for the last seven or eight years. The pump on it broke about two years ago, though, so every time I sit on it I just sort of sink down to the bottom. It’s really bad for your posture and it makes sitting at my desk a real pain in the back (literally).

On Saturday I went into Office Depot to find a new chair since they have dozens of nice looking chairs out on display at all times. They had a little section of “floor models for sale” which I found intriguing because I had never seen this area before. I saw a nice pleather (plastic + leather = pleather) chair with a high back which was originally $99, but was on sale for $79 since it was a floor model. Immediately I knew I was going to buy this chair, but I thought it would be good to take a look around at some other models.

Over in the regular chair area I saw a pleather chair that looked strikingly similar to the one I wanted to buy. After doing a few quick takes between the two chairs I was convinced that the only difference between the two were the prices. The floor model for sale was $79 and the new one that I was looking at sold for $149. With that, I asked one of the employees why the floor model was for sale and he said that the previous owner bought it a few days ago, but it turns out that his daughter was allergic to the pleather used so they bought it back a few hours before I saw it. I told him to ring it up.

He rang up the price tag on the floor model ($79) and as he was typing it in he mentioned that this was a good price because the original was $99. But when he typed in the model number, the machine told him that the original was $149. You know what that means? They marked the tag on the returned floor model wrong! It should have been $99 marked down to $79 – it should have been $149 marked down to $129! So…I purchased a $149 chair for $79. How awesome is that? Plus I bought a plastic floor mat to protect my rug in my bedroom and the floor mat came with a one year warranty for the chair.

I win, Office Depot loses. However, I’ll be back at Office Depot – they’ve done me well!

Is there anything more pathetic than a person who just “exists” in their job and does nothing to make their company or employer better at the end of the day than when they arrived in the morning? People should have a ferocious passion for what they do everyday. They should attack their job on a daily basis. Career workers should grab each day by its neck and make that day their own!

I believe that I think this way because I come from a family of hard workers. My Father was a dedicated and committed employee even up until a few months prior to when he passed away. He was a loyal employee during his active working years and he was a trusted hand during his retirement years. My Mother is the same way. She works for a local Township and because of her efforts since assuming her department’s management role, the department has become more efficient than it has been in years. She makes her department better each day than it was when she showed up in the morning. My brothers and I are on the same track. My older brother has worked his way to a front end manager (when needed) at his restaurant and he’s one of the Owner’s trusted confidants. Plus, he’s been working diligently at this various jobs for the last decade – even becoming the number one cell phone salesman for the now-defunct “The Wiz.” And my younger brother is so committed to working that the kid held TWO jobs while taking college courses last semester! In my family there is a ferocious commitment to working and making our employers better before we go home for the day.

For what it’s worth I see these types of passionate employees all around me. My roommates, my friends, most of my coworkers, etc. I know people who have to be at the office between 7am and 7:30am and who generally leave the office between 6:30pm and 7pm; and these people do this on a daily basis and excel in their positions because they attack their jobs and their various daily tasks. They make their employers better.

Sure, everyone has an off day here and there. And yes everyone “slacks” from time to time. But anyone can tell the difference between an employee who wants to make a difference and the employee who is there to collect a check. Think about the last time you called your cell phone company or cable company’s customer service hotline. How many of you encountered someone who thought outside of the box to solve your problem? How many of you got someone on the phone who didn’t need to transfer you because they were going to take the initiative to solve your problem in the best interests of every party involved? Very few of you, I’m sure.

In an economy like this it becomes blatantly apparent when you’re dealing with an employee who just wants to get his or her check at the end of the week. I recently asked a vendor that I’ve been working with to make a business inquiry to a third party on my behalf. Three days (and multiple opportunities to make the inquiry) later, my vendor not only had not asked the question on my behalf (which, remember, he is being paid to do), but he actually assumed what the third party’s answer would be! What the hell is this?! Without going into too much detail, the “assumed” answer from my vendor could have only been reached if he didn’t take a ferocious stance in favor of his client (me).

Talk about taking no pride in one’s work! This vendor is being paid by me to represent me to the third party! F’ing stand up and represent my best interests, damn it! This is a blatant example of someone who doesn’t have a ferocious commitment to their client. This is an example of someone who is concerned about making their quota for the week/month. This is an example of someone who wants to generate revenue at anyone’s expense – even his client’s! This is also an example of someone who has lost my future business.

The moral of the story is that you should be proud of your work. If you hate your job, then find a new one. It might take some time in this market, but start looking today. You should be passionate about what you do; at the very least you should know at the end of the day you’ve accomplished all that you can accomplish to the highest degree of excellence that you are capable. Attack your work. Be ferocious. Excel.

It’s a joke. This phone is a damned joke.

So I called Verizon Wireless a little while ago and to make a long story short, there’s nothing they can do to help me with this phone. After some discussion with two folks who, by the way, were very pleasant I asked this question: “I have a phone that I can’t use, I can’t replace, I can’t return, and I can’t fix. So are you telling me that I have a $500 paperweight here?” And God bless the Supervisor I was talking to because without actually saying, “Yes,” she said, “Yes.” That’s skill right there!

She made a point about what other business allows you to return a device months, even years, after you bought it? A clever ploy on her part which I’m sure confounds many people, but I came back with the fact that there are lemon laws in place where if your purchase is faulty you can return it. After reminded her that this would be the FOURTH replacement for this phone in an 18 month time frame, she dropped that argument. But she still saved Verizon Wireless some money because in the end – and without actually saying so – she suggested that I dump this device in the garbage. And there you have it, folks. I have a $500 paperweight sitting on my desk. If you’re interested, I’ll let it go for a mere $400…

At this point, I’m not sure whether or not I’ll stay with Verizon. It’s extremely insulting to have them come back at me with, “There’s nothing we can do. Sorry.” I’ve been a loyal customer who pays his bill EARLY for almost a decade and these bums can’t do anything for me? That’s not right. It used to be that the customer was always right – within reason. I believe that I am far within reason on this issue and that Verizon is trying to save themselves from having to give back a few bucks (or even from replacing this phone) from the consumer. It’s a shame, really.

Apparently my business isn’t worth much to this company. But of course, everyone I know has Verizon so if I go to a different carrier my bill will undoubtedly go up due to the fact that I’m on a new network.

I’m incarcerated by my mobile company!

And now I put this out to you folks – what do I do with my phone? Do I bag it up and demolish it with a hammer? Do I box it up and send it over Verizon Wireless and tell them to keep it? Do I donate it to some group when I know that it doesn’t work? Let me know what you think!