Don’t be so uptight – this whole thing is a joke and meant for humor. Lighten up and come join in the fun!

Awesome.

California was a great time, though. I like how it’s hot out there, but not humid. We could certainly use that type of temperature over here. I don’t know if I’d go back any time soon, though. With the earthquake hitting as soon as we landed and the six and a half hour flight – I might be better off going down to Myrtle Beach!

Welcome back to NJ i hope California was fun.

I hate to say it but, you have anger issues. The airline got you home, brought your bag, albeit broken and you want more than just your bag repaired? You expected them to somehow pay for your ride home when most people either get picked up or park at the airport. I guess you are special and should be treated as a special person because you are a frequent flier and have racked up beau coup miles as well as are a frequent first class flier?

Joe no airline would have done what you are asking because it is an unreasonable request. There is an adage for those who fly , “Time to spare travel by air”.

As for the seat issue, They keep making the seat area smaller and smaller I am 6’4″ and always feel crammed in to those planes. There is no leg room anymore unless you are in the emergency exit row.

BTW, if you want your letter to be more effective do it on paper not as an email, they respond to paper because it goes in a file. Good luck.

A little bit of disclosure, my wife works for CO at EWR. As a gate agent she has to deal with every kind of situation you can imagine. If you want an insight into how airlines function watch the show “Airline” it is my wife’s job to a “T”. I have nothing but respect for those people, I am sorry that you caught some people doing less than perfect work.