Good for you!! I’m in the process of transitioning my funds from TD to PNC Bank. I had been a customer of Commerce Bank for 10+ years and I find TD to be too difficult to deal with. I work in finance and have problems with both my work accounts and my own personal account. The breaking point came when I found I was unable to access any online statements after 9/18/09. It’s now January 2010!! I’ve spent countless time on the phone with TD “Customer Service” (I say that loosely) and was told that TD “is aware of the online statement problem and is working on it.” Still working on it after 4 months??? See yaaaa!!! I’ve only been with PNC for less than two weeks, but am happy with them so far. As soon as all my automatic withdrawals are switched out of TD, I AM OUTTA THERE!! What a crappy bank!!

Good! I, unfortunately, work for TD Bank. I believe that the $15 fee is astronomical! I understand that as a business, they need to make money, but to rip its customers off is not the way to do it. I am still debating whether or not to close my accounts and take them to another local bank. I have two accounts, one which was grandfathered in to not be charged $15 if I fall below $100. My other account, I automatically subtracted $100, so I have yet to fall below (which means TD Bank has yet to get $15 out of me!!) I have seen way too many people close out there accounts due this crazy charge. Hopefully they realize their mistake and change the type of accounts

I’ve never had a bounce, but those fees always baffled me. You’d think if you’re a bank you’d be good at math, but none of these dingleberries has figured out that no money minus $40 or whatever it is does not equal a positive number. Tools.

But yeah, there really isn’t a lot of choice in Canada when it comes to what you might call a good bank. We have shitty banks, really shitty banks and slightly less shitty banks.

Fuck td bank!!!!..i just received a letter from collections in the amount of $72 ALL in maintenance fees bc they decided to switch my free student account to convienence checking without telling me and even though I haven’t used my account in MONTHS and I’m still a student, when I called I was told that there is nothing they can do and that I have to pay it

Great post. Everyone, make sure to check out the Facebook page “I HATE TD BANK!!!” They really need to go down. GREAT STORIES EVERYONE!!!!

This honestly cracks me up. Commerce Bank was acquired by TD Bank because it was failing. Commerce Bank didn’t charge you these fees, they didn’t penalizing you for misusing your accounts, and that it why they are no longer in existence. Stop complaining about fees, because they are all easily avoidable. Don’t spend more that you have in the account. Keep the minimum balance, and if you can’t, enroll in a product that has no minimum. Don’t have any checks returned. READ THE MAIL that your bank sends you – it will notify of any changes to come. They are your financial institution, if they are mailing you, you MAY want to know why.

Account terms and conditions are given at time of account opening, and yearly after that. All product change notifications are sent out by mail. If you have any questions about fees and dont trust your customer service representative, call in and request an updated copy of the terms and fee schedule. It amazes me that so many people can claim “I didn’t know” as an excuse. The Bank holds all of your money. Express due diligence as a customer and learn what your responsibilities are. THEN get a bank account.

It amazes me that people still do business with this bank after all the fees to do this, that, and the other thing. TD Bank makes it impossible to want to do business with any bank. We closed our savings account with no issues but every time we transferred money for bills and such we got a letter saying that we couldn’t do it. Umm.. it’s my money and I’ll do whatever I want with it. Now comes the issue with the checking account.. OMG! Their overdraft fees are excruciating and add up rather quickly. I don’t think they apply debits fast enough. Once you pay for something there should not be 3 days to process the transaction and this is what has screwed us. With TD Bank the money is there one minute.. a day later you’re bombarded with od fees. Now I know part of it is my fault but I think their processing of debits should be faster so you know exactly what you’re working with. The register is old school and may help but really I’m done with TD Bank and their overdraft fees along with other stupid fees.. they can take their America’s most convenient bank and shove it.

So… is PNC better? I am currently with SunTrust for personal and Capital One (ex Chevy Chase Bank) for business, and I really would like to change both.

I am closing my accounts with TD next week after 16 years with them.

If you don’t carry a HUGE balance, you are considered a second class citizen and not worthy of decent service.

I’ve had a few difficulties with them over the years. First it started in university when they gave me a $300 line of credit. I used it up for books pretty quick and when I went to put paycheques in, they would be on hold and I wasn’t able to access any of the money for weeks. So I decided that I would just pay off the line of credit bit by bit and open an account at the local credit union. I was treated like absolute gold there, and for the next little or so, I kept puttint 10 or 20 bucks in the bank machine when I had it. Then one day I go to the bank machine to deposit twenty bucks and it rejects it, with a message to call the branch in the morning. I did so, and they claimed they sent a collections letter wanting the whole balance immediately. I said I couldn’t do it, since I was a poor, struggling student, and I was paying them money when I could. They said they see that in the system but that they were also legally able to collect the whole balance whenever they wanted. I said I couldn’t do it right away and that I had the twenty bucks for them and they said they didn’t want it. That weekend, my boyfriend surprised me for Valentines Day with a trip to Whistler for the weekend. My trip was ruined by the constant calls from TD that consisted of calling me a deadbeat (yes, that was the term they used) and that if I was in Whistler, I obviously could pay my bills. My boyfriend paid for the trip, I had twenty dollars to my name, which was the money I would have given to TD! I was crying hysterically in the bathroom hallway of a restaurant on a romantic trip because of this. My boyfriend felt so bad about it that he stormed to the bank, withdrew the money out of his own TD account and went in to pay my account off. Later that month I got a call while I was eating breakfast from an awful CSR who said I still owed money and that I needed to go to the branch and talk to them about it. I worked 12 hour shifts and was in full time school so I said that I couldn’t just drop everything and go to the bank for something that was their mistake. The girl called me a liar and said that I was just trying to get out of going to the bank by claiming that I was working. I asked her to repeat that statement and she said that if I was working so much, why aren’t you able to pay your bills. I said that I was paying my bills with another account I had at a credit union, that I had recently opened and that I wanted her name so that I could notify TD of her amazing service. She refused, but I had written her name down at the beginning of the conversation luckily. I contacted TD head office and notified them of the awful service, and I received a letter that they had heard the recorded conversation and that the girl was being reprimanded.

A few years later, I moved to Ontario and opened a student account with my grandma’s TD branch, thinking that I would be able to access a TD bank easier, since I did live with my grandma at the time. Well well well, it has been pure hell.
After an argument with the teller and manager, they stopped putting TD paycheques on hold when I was depositing it at the teller. I told the guy to look at the cheque amount and tell me how the hell I’m supposed to survive with me not being able to pay bills or buy food for the “5 business day hold”. Finally, they told me that as long as I deposited in person, they wouldn’t hold, which has still lead to some arguments but never any more holds. I shouldn’t have had to do any of that though…..

I switched jobs and still get a cheque on payday. Well, I have two cheques deposited over a week ago, both still on hold for what seems like another week or so. When I asked why, they said that its based on credit and the amount of the cheque. I asked how they expect someone depositing an 800 dollars paycheque is able to live off nothing for the TWO WEEKS they put my cheques on hold for. They said its standard for a cheque to be on hold for 5 days. So when I inquired as to whether I have bounced a cheque or deposited a fraudulent cheque, they said that indeed, I had NOT. So why is my pay on hold for two weeks? They haven’t given me a straight answer so far. I have bills to pay that are all now subject to late fees, so TD is costing me more money, all because they won’t let me touch the money I earned fair and square. I let them know that I was closing my accounts as soon as I could touch my money and they don’t care. They weren’t making much money off me and they don’t care that I have had to borrow money off to get by. They have said they would regret to lose me but that they are forwarding my emails to the appropriate department, whatever that means.

I asked them how I was supposed to feel when I have two paycheques in the bank right now and when I go to pay for something, the machine beeps and says there are insufficient funds. Its brutal and so embarassing, yet they still won’t do anything about it. My own grandmother has tried to get involved, since she has several accounts with them and has her investments through them, and they won’t listen to her either. They’ll help HER but when she asks why her granddaughters cheques go on hold for so long, they go on about “5 days hold”, which is such bullshit, I don’t know how they even have any customers at all

So in a few months when my cheques are finally released, I will be withdrawing every single cent and going to a bank that doesn’t treat me like I’m a nobody

Oh, and I had a student account, which they have switched to something else, even though I’m still a student at a local college. Never notified me or anything. They claimed that with a student account, cheques are ALWAYS on hold, which I also know to be false, since a co worker has the same account and there are no holds….but when I tried to discuss this with a rep on the phone, they said I don’t have a student account and haven’t since last year. I asked when I was notified of this and they said I didn’t have to be notified legally and that I should be more knowledgeable on my accounts and should have realized sooner. Fuck TD

At ummm,

I just “love” how some people will take a bit of new info, which was presented in more recent times and apply it to people, while calling them dumb, stupid, n00bs, etc, because “things aren’t stated like that anymore”. And though not on this thread, I’ve even seen some in online postings, go back, and reply to a 5 year old post, all date stamped and everything all to tell the person how wrong they are, because…. And for anyone who knows, what they said WAS TRUE AT THE TIME THEY SAID IT, and only changed after the fact.

People can’t be held accountable for whatever might change years into the future, no one is even prophetic enough, or has enough forsight to know, “for all time to come”, such and such will be. If the person being replied to opened his account 10 years ago, or perhaps more? (depends when he posted his post), the terms, conditions, and what not did not necessarily have to be what they are today. I doubt 10 years ago, people at Commerce Bank were thinking “well in a decades time, we’ll be merging with a bank that will be called TD North, following this recession which will follow a housing collapse which won’t hit until 6-8 years down the road, and the bank we’re merging with will put these conditions on new accounts, so we best put this in the fine print, before the fact). It’s always nice to judge people on matters that wouldn’t have even existed at the time they would go through the paper work, make a statement, or whatever; as if people are supposed to be somehow omniscient, or prophetic enough to know the future without fail ./yawn And exactly how a human, as opposed to some sort “god” who could gaze the future outa some sort of crystal ball is supposed to do this? Eh, whatever….

And at these minimum balances in A NON-INTEREST BARING CHECKING ACCOUNT, the banks looking at this are out of their ever living mind. This is simply floating banks, interest free, which they can use to make money off of, via investing or making loans, more so then the actual deposit amount, due to fractional reserve banking, and the ability to multiply the money supply through repeated lending. A sane person with money to go leaving in the bank, would put it in some form of a money market, CD, or other interest baring account, which would allow the money to go to work for the customer, and make them a profit also. Not just in an interest free account, which would allow the bank to use the money without a return being provided. Now this policy of near 0% interest which the Fed is encouraging is part of the problem. Supposedly it keeps interest rates down, but when looking at credit card terms and the like, is that really passed onto the customer? Has it really encouraged lending? Or is it just a way for banks to make bigger profits, while providing no return for the use of customers money, to them in the form of interest.

And part of it is this inane idea of having people set aside some minimum balance to the bank, which the bank can make a profit off of, while not paying a usery fee to the customer, or some form of interest; by trying to make them keep the money in a non interest baring account, else hit them with a penalty. At the very least, any minimum balance should be accross ALL ACCOUNTS, including savings, money market, CDs, etc, and not the checking alone. And that is a very least, checking would be daily expenses. Who really, would want to park any sum of money in an account, outside something which would serve as part of their investment portfolio?

Yes TD is the worst but what are your thoughts on CHASE???? Their customer service is APPALLING!!!!!!!!

They just started charging me these fees last month. When I went to deposit my Christmas money today I noticed that my balance was below what it should be and thought someone had stolen my debit card information! Turns out I’d been charged $30 over the last month. Umm, excuse me? I got no notice of this new scam in the mail, or I would’ve left immediately.

I’m a student. I’m scraping by. I use cash for the majority of my transactions and my debit card is a backup for online transactions of when I’m in a jam and run out of cash. I can’t afford $15 dollars to be stolen from me each month!

Why is it that these over-bloated banks who throw their bailouts away think that it’s ok to abuse the poor, those of us who actually need the money in our accounts? Obviously if we’re struggling to keep more than $100 in our account it’s because we don’t have that much to begin with? Makes me sick to my stomach that they think this is acceptable. I’m going to write my own rant on this along with finding a bank that doesn’t punish me for being poor.

I hold multiple business accounts at TD Bank. That is, until today. One of these accounts has EXPLICIT guidelines of: NO counter withdrawals, NO Debit Card Transactions and TWO signers required on a check. Yet TD Bank saw fit to issue a counter withdrawal of over $500.00 in a branch in NYC, which has caused a domino effect of NSF charges. Their excuse: the withdrawal was made because of “a customer with a similar account number made a withdrawal.” Really? I’m not buying that lame excuse, but even if that were the case, the teller should have seen the EXPLICIT instructions regarding counter transactions and followed them. TD Bank says it will take over a week to replace the funds that THEY took out against instruction and handed it to the wrong customer, and WILL NOT reimburse me for the NSF charges; saying to me that I “should always have more funds in the account than needed.”

I am so fed up with wasting time and money with TeDious Bank and am moving to a local credit union.

In addition to closing my accounts, I will be filing a complaint with the FDIC

I could not agree more with your sentiments. i had exactly the same sentiments. When I went into TD to close my account, they asked me why. I told them I was sick of their fees that they charge to use my money. I told them that I went to a bank that appreciated my business and that would not charge me fees. The CSR (at the Marsh Road, Wilmington, DE branch) actually told me that the other banks did not have as many customers, implying (at least to me) that because they had more, they could abuse them with impunity? I have to congratulate the CSR for her directness. There was no mincing words. We are bigger, so we can get away with abusing you more. I am speechless.

Hey Joey, not sure if you heard or are interested, but Wrestlemania is coming to MetLife Stadium…how cool is that.

I am also a TD victim.. I can verify what tanks4ntn says in his comment. They act as if they are bigger then they are.. They act as if they are better and have the arrogance to do what they want to do. The more people that leave the less they can act as if..

They bought my bank that I had over 6 accounts with for over 9 years (with the bank they bought) . All of a a sudden my status at my local branch went from great customer we want to keep and make happy to treating me like a kid with 50 dollars in the bank. I closed 5 of the 6 accounts, leaving them with almost $100,000 less in there care. I had them give me all of the money that moment in cashier’s checks that I put in another bank that now at least does not nickel and dime me for every little thing. I don’t want to be treated like some sort of celebrity. I enjoyed the service of the bank before TD took over and those services went away. So I went away also. As for the 1 account I left for TD. It was only to wait until outstanding payments cleared then that was closed also. I hope the many people that have a problem with TD will remove their money ASAP. No money and they will go away. I know its not likely to happen but we can dream.